Refund policy

Contact

For any request or question, email us at contact@katana-america.com. We answer within 24 to 48 business hours.

Return window

You have 14 days from the date you receive your order to request a return. After this period we cannot offer a refund or an exchange.

Condition of returned items

Items must be returned new, unused and in their original condition, including packaging and accessories. Any item that has been used, altered or damaged cannot be refunded. Please note that minor variations are normal on handmade items and are not considered defects. Any alteration or modification of a product voids the warranty.

To request a return you must provide proof of purchase, photographs showing the item is unused and in its original condition, and the reason for the return.

Return shipping costs

Return shipping is at the customer’s expense. We do not provide prepaid return labels.

Items that cannot be returned

  • Customized or engraved items. Because these are made to your specifications, they cannot be returned or refunded. The sharpening option is a standard option and does not affect your right to return.
  • Sale items. Only regular-priced items can be refunded.

Cancellation before shipping

Cancellation requests must be sent by email before the item ships. Cancellations cannot always be guaranteed once production has started.

Refunds

Once your return arrives at our warehouse it is inspected. If approved, the refund is issued to your original payment method within a few business days. Original delivery charges are not refunded.

If a parcel is not collected from the carrier or the pickup point in time and is returned to sender, delivery charges are not refunded and a payment link will be sent by email to cover the return shipping cost.

Late or missing refunds

First check your bank account, then contact your bank or card issuer, as processing times vary. If you still have not received your refund after 6 business days, email us at contact@katana-america.com.

Damaged, defective or incorrect items

If you receive a damaged, defective or incorrect item, contact us by email with photographs so we can assess it. This is handled separately from the 14-day return window.

Warranty

Our products carry a lifetime warranty against manufacturing defects. The warranty does not cover normal wear, misuse, or any alteration made to the product.